Frequently Asked Questions

What is Festival Fix?

Festival Fix is your one-stop shop for festival fashion, accessories, and survival essentials — everything you need to look and feel amazing at any festival.

How long does delivery take?

Standard UK delivery takes 3–5 working days. Express options are available at checkout.

Do you ship internationally?

Yes! We ship worldwide. Delivery times and costs vary by destination.

What is your returns policy?

We accept returns within 14 days of delivery. Items must be unworn and in original condition. Please contact us to arrange a return.

How do I track my order?

Once your order has been dispatched, you'll receive a tracking link via email.

Can I change or cancel my order?

Please contact us as soon as possible if you need to make changes. We'll do our best to help before your order is dispatched.

What sizes do you stock?

We stock a range of sizes across our collections. Please refer to the size guide on each product page for guidance.

How do I contact you?

You can reach us via the contact form on our website or by emailing us directly. We aim to respond within 24 hours.

Festival Survival Guide: 15 Essential Tips for First-Time Festival Goers

So, you've bought your ticket, created a playlist featuring every artist on the lineup, and convinced yourself you'll survive three days on minimal sleep and questionable food choices. Welcome to festival season. Whether you're heading to your first music festival, camping festival, or weekend-long outdoor event, preparation can make the difference between having the time of your life and becoming the person desperately charging their phone next to a burger van at 2 a.m.

Packing, Footwear & Finding Your Way

  • 1.
    Pack Like a Festival Pro: Tent, sleeping bag, portable charger, reusable water bottle, sunscreen, wet wipes, waterproof jacket, comfortable shoes, toiletries, earplugs. Don't overpack. But remember festival prices are ALOT higher than if you plan before hand. Hint get one of our Festival kits.
  • 2.
    Your Shoes Will Make or Break Your Festival: Wear broken-in shoes you don't mind getting muddy. Every festival field eventually becomes a giant obstacle course.
  • 3.
    Learn the Festival Map Before You Need It: Download the map, save it offline, identify stages, water stations, toilets, food vendors, medical tents, and meeting points.

Staying Safe, Hydrated & Charged

  • 4.
    Hydration Is More Important Than You Think: Drink water regularly. Use refill stations.
  • 5.
    Protect Your Valuables: Keep phone, wallet, and keys secure. A zipped cross-body bag is your best friend.
  • 6.
    Bring a Portable Charger: A fully charged power bank can save your weekend. Even better bring two, festival shopping is very expensive, another reason to get one of our kits they come with dry shampoo.
  • 7.
    Set a meeting point with friends. Crowds and poor signal make it easy to lose each other, so agree on a specific landmark to regroup.
  • 8.
    Weather Forecasts Are Suggestions: Always pack waterproofs, try our Festival Rain Kit, and layers, and extra socks. Trust us on the socks.
  • 9.
    Don't Try to See Every Artist: Leave room for spontaneity. The best moments are unplanned. Establish a Meeting Point: Pick a clear landmark in case your group gets separated.

Enjoying Every Moment

  • 10.
    Explore beyond the main stage. Smaller stages and hidden areas often have incredible acts and a more intimate atmosphere.
  • 11.
    Eat Proper Meals: Festival food is a joy, but survive on more than chips and energy drinks. Tip take protein bars and plenty of crisps and packs of dry mango.
  • 12.
    Respect the Campsite: Thousands share the same space. Keep noise reasonable and clean up. Earplugs Are Underrated: Protect your hearing and sleep through the 3 a.m. drum-and-bass afterparty.
  • 13.
    Embrace the mud and chaos. Things will go wrong—weather, queues, lost items—but that's part of the experience. Roll with it. Better still buy one of our Festival rain survival packs, it will save your body and your soul. Accept That Something Will Go Wrong: Embrace the chaos. It's all part of the experience.
  • 14.
    Make new friends. Festivals are social experiences. Chat with your campsite neighbours and the people around you in the crowd. They become your new best friends at 1 in the morning.
  • 15.
    Take Photos — But Don't Live Through Your Screen: Experience the best moments, don't just document them.

Final Thoughts: Enjoy Your First Festival

The best festival advice for beginners is simple: prepare well, stay safe, stay hydrated, and don't take everything too seriously. Pack smart, wear comfortable shoes, bring a power bank, and remember that nobody really knows what they're doing. Even the festival veterans are mostly making it up as they go along. See you in the crowd.